TERMS & CONDITIONS
CXO Couriers - Chief for Quality, Speed & Cost
The term 'CXO Couriers Ltd', 'CXO Couriers', 'us', 'we', 'the company', 'our site' refers to the owner of the website (www.cxocouriers.com) whose registered office is Office 4829, 321-323 High Road, Chadwell Heath, Romford RM6 6AX. Our company registration number is 11509060. 

The term ‘you’ and 'users' refers to the user or viewer of our website and those who transact and engage in commercial business with CXO Couriers Ltd.

A summary of our Terms & Conditions appears below. To view our full Terms & Conditions of Business and Carriage, please contact us. 
In addition to our Terms & Conditions below, please also refer to our Privacy Policy for guidance on how we treat your information and Terms of Use with regard to your use of our website.

Account Customers - Benefits

As an 'Account Customer', you (the Account Customer) receive membership benefits including and not limited to: 
  • Your own Customer Portal log-in;
  • Management of your own Address Book, Customers & Contacts;
  • Management of your Orders & Deliveries;
  • Management of Invoices;
  • A discounted rate on all services subject to agreement;
  • Additional Account Services, including Performance Reporting, Management Information - subject to agreement and at an additional fee.
Account Customers - Contract of Business

By agreeing to become an 'Account Customer' and order and purchase despatch services provided by CXO Couriers Ltd (www.cxocouriers.com), you, the Customer, agree that you are entering into a legally binding contract with CXO Couriers Ltd. In doing so, the following Terms & Conditions apply. 

Account Customers - Payment of Invoices

Account Customers are granted a 30 day credit period in which to settle invoices. Payment must be received as cleared funds no later than 30 days after the Invoice Date (termed as the Invoice Due Date).

Invoices can be paid via Bank Transfer, Paypal or by Debit/Credit Card (via Stripe). Such payments incur a processing/handling fee of 1.4% approx (Oct 2019).  Such options are available on our website and payment can be made directly via www.cxocouriers.com/payment.

Account Customers - Breach of Terms & Conditions

Failure to make payment after a seven day period post Invoice Due Date results in a breach of our Terms & Conditions and may result in legal action being taken.

Failure to settle invoices within seven days post the Invoice Due Date will result in a suspension of account (resulting in failure to log-in and all associated benefits). This will remain the case until payment is cleared and CXO Couriers Ltd reserves the right to permanently close the account should it deem it necessary.  Account Customers will receive notification (email/letter) that their account is in breach of CXO Couriers Ltd's Terms & Conditions and immediate payment will be requested.

If after a further seven days no payment has been made by the 'Account Customer', a letter will be sent on behalf of CXO Couriers Ltd informing the 'Account Customer' of the intent to take Legal action to recover unpaid monies. 

Legal action will be taken to recover unpaid monies should the account remain unsettled.  

Please note that 'unpaid monies' includes: 
  • unpaid invoice amounts;
  • accrued interest on those amounts (calculated at the Statutory Daily Interest Rate as per The Late Payments of Commercial Debts (Interest) Act, 1998 (http://www.legislation.gov.uk/ukpga/1998/20/contents);
  • compensation (as legislated by The Late Payments of Comercial Debts (Interest) Act, 1998 (http://www.legislation.gov.uk/ukpga/1998/20/contents).

The Late Payments of Commercial Debts (Interest) Act, 1998 ('The Act')
 
The current Statutory Daily Interest Rate is currently 8.0% plus the Bank of England base rate of 0.75% (Mar 2020 - http://www.bankofengland.co.uk/boeapps/iadb/Repo.asp?Travel=NIxIRx). 

Compensation entitlement (as per Section 6 of 'The Act') is: 
  • £40 (for invoices up to £999.99);
  • £70 (for invoices between £1,000 & £9,999.99);
  • £100 (for invoices of £10,000 and greater).
Non-Account Customers - Contract of Business

By agreeing to order and purchase despatch services provided by CXO Couriers Ltd (www.cxocouriers.com), you, the Customer, agree that you are entering into a legally binding contract with CXO Couriers Ltd. 

Prior to any payment, Non-Account Customers will contact CXO Couriers Ltd via phone, email or via the website (by completing the New Enquiry Form) with request for a quotation. Upon acceptance of the quotation provided by CXO Couriers Ltd, Non Account Customers are accepting that they are agreeing to purchase CXO Courier Ltd's services and are thereby entering into a contract. 

Prior to completion of the delivery service, Non-Account Customers are required to pay in advance, following which CXO Couriers Ltd will send confirmation of the Order. CXO Couriers Ltd is then obliged to carry out the delivery in accordance with agreed terms (date, vehicle size/type, weight, mileage (collection point, delivery point), waiting charges, etc and route). Upon completion of the delivery, CXO Couriers will provide Non-Account customers with Proof of Delivery and the transaction will be deemed to be complete subject to recourse for unexpected waiting time, handballing, parking penalties, etc. In this respect CXO Couriers reserves the right to levy an additional charge for unexpected waiting time, handballing, parking penalties, etc (please see surcharges below)). 


Account & Non-Account Customers - Charges & Surcharges
  • Cancellation: Once a booking has been made and order processed (ie confirmation sent by CXO Couriers Ltd), if the Customer or 'Account' Customer' wishes to cancel, it can do so without penalty up to 72 hours prior to the scheduled collection. A summary of the Cancellation charges is below. Please note that for cancellations on the day of scheduled delivery, CXO Couriers Ltd reserves the right to apply a discretionary charge for missed work opportunities, in addition to the cancellation charges below. Please note that if payment has already been made, the Customer will be refunded in accordance with this policy. If refund is requested via Debit/Credit card, CXO Couriers Ltd reserves the right to charge a processing fee. 
    • 72 hours prior to day of scheduled collection: 0%
    • 48 hours prior to day of scheduled collection: 25%; 
    • 24-48 hours prior to day of scheduled collection: 50%;
    • Within 24 hours of day of scheduled collection: 75%;
    • On day of collection, prior to departure to collect: 85%;
    • On day of collection, prior to Collection: 92.5%; 
    • On day of collection, prior to Delivery: 100%.
  • Fuel: CXO Couriers applies a fuel surcharge on its despatch services which is based on the weighted average consumer price (in Euros) of diesel inclusive of duties and taxes. This is published in the Oil Bulletin (https://ec.europa.eu/energy/en/data-analysis/weekly-oil-bulletin) and currently stands at 9.75% for all our despatch services within the UK. CXO Couriers reserves the right to amend this rate, in accordance with weekly changes in the weighted average consumer price of diesel. 
  • Waiting Time: CXO Couriers applies a fee for waiting time after the first 30 minutes. Waiting Time charges are dependent upon vehicle size and service. 
  • Handballing: CXO Couriers applies a fee for handballing based on expected time taken to unload goods. Handballing charges are dependent upon vehicle size and service. 
  • Special: CXO Couriers applies surcharges for items which require special consideration eg: Secure, Aviation/AOG, Medication/Healthcare. Please note that as of yet CXO Couriers does not transport hazardous goods and we do not yet provide storage/warehousing.
  • Parking Penalties, Fines: Where loading bays are not available and there are no set-down points, CXO Couriers Ltd reserves the right to charge for any parking penalties incurred or parking tickets bought. Customers should notify CXO Couriers of any known parking issues. 
  • ULEZ, LCC, Tolls: Route charges will be included within the total price of the service.
  • Payment Card Processing: CXO Couriers Ltd reserves the right to recover card payment processing fees incurred and this will be included in the price of the service. 

Carriers & Suppliers

CXO Couriers requests hard copies of invoices, PODs and receipts to be sent in the post within two days of job completion in order for payment to be processed. It is recommended that prior to sending a copy is sent via PDF to operations@cxocouriers.com as back-up. 

Upon receipt of Invoices, PODs and other documentation, payment will be made by Bank Transfer within 30 days of the end of the month in which invoices and consignment documentation (PODs, receipts, etc) is received. 

Please note that CXO Couriers Ltd pays suppliers & carriers directly and does not pay third party Factoring or Discounting companies as they are not recognised as the legal party to the 'transaction' with ourselves. 

Terms & Conditions Amendment

CXO Couriers Ltd reserves the right to amend this policy in line with changes to the variable factors contained within it. 

Date: 02 March 2020